Kaidara Software

Kaidara Advisor delivers the shortest path to the right answer. As an advanced search and retrieval engine, Advisor eliminates search clutter, delivering only the most pertinent response to a search query. By interpreting, matching and guiding a user's question or request, Advisor interacts with the user to present only the most relevant information from knowledgebases, documents, databases or other information sources.

The leader in knowledge-powered enterprise search

Kaidara Advisor, the company's flagship product, plays a key role in solving customer support problems for both mid-size and Global 2000 firms.

Operational Area	Function
Contact Centers Support	Call Center Agent Assistant eMail Response Automation Voice Applications
Web Self-Service Support	Solutions Knowledgebase
Field Service Support	Embedded Diagnostics

Industry Breadth

Advisor has been deployed in leading firms across key industries.

Industry	Key Applications	Link
Automotive & Transportation	- Dealer Technical Support - Vehicle Diagnostics - Vehicle Recommendation	Case Studies
Electronic & Medical Instruments	- Customer Technical Support - Product Application Advisor	Case Studies
Retailing & Customer Support	- Decision Support Tool - Diagnostic Troubleshooting - Predictive Maintenance	Case Studies

Modules

Kaidara Studio
Kaidara Studio is used to configure and administer Kaidara Advisor. The administrator uses Studio to configure and refine indexing and interpretation parameters, weighting factors and can set user roles and privileges.

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Kaidara Text2Data
Kaidara Text2Data is a tool used to index and transform materials in disparate and unstructured form for inclusion in a knowledgebase. Text2Data reconciles the vocabulary in source materials against a standard vocabulary and can automatically extract structured information from a variety of information types and repositories.

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