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One of Kaidara’s early adopters were the OEM
manufacturers of automobiles, trucks and related parts. The structured
nature of the Kaidara knowledge base, allowed the Technical Support
centers to quickly build upon their prior product experience and
to continue to provide additional reach to their ever increasing
population of technicians and dealers. In the automotive sector,
Kaidara can be pre-fed with vehicle information such as the VIN,
that will automatically narrow down the number of possible solutions
presented to the technician.
Kaidara is selected by major transportation clients because of its
ability to minimize the time a technician spends looking for the
correct answer to a problem.
Some of the related case studies include the
following:
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Daimler Chrysler AG Case Studies
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Freightliner Inc. Case Studies
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PSA/Citroen Case Studies
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Automotive Service Best Practices
White paper
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" Kaidara
uses a chat-like interface
driven by an intelligent engine capable of diagnosing extremely
complex problems. Kaidara, whose customers include airplane,
automotive and train manufacturers, offers deep self service
abilities targeting specific industries and support problems
that the general purpose e-service approach of CRM vendors
will never address."
John Ragsdale
Giga Information Group
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