The category of complex products is best exemplified by high technology electronic and medical equipment and systems. Technical support for these products requires an extremely high level of precision, accuracy, easy of use and reliability. In such markets, the support systems need to take into account not only a broad array or products, but also a wide variety of conditions, that can impact identifying the “right answer” to your problem.
Kaidara systems are used to diagnose and fix everything from a "downed" network router to delivering an application to a hospital emergency room.

Some of the related case studies include the following:

- National Semiconductor Case Studies

- IDX/GE Health Care Case Studies