The challenge in providing technical support for home electronics, appliances and other consumer products is not only the breadth of the product types, but more importantly, the spectrum of user abilities and familiarity in searching for solutions to their problems. For example, in supporting retail customers, a knowledge system needs to make accommodations for an uncontrolled vocabulary, handle multiple languages and various levels of product familiarity.
Kaidara is focused on providing the highest level of customer satisfaction by getting problems fixed:

• the first time
• with the right part
• by the right people

Some of the related case studies include the following:

- Darty Case Studies

- Packard Bell Case Studies

- Rhodia Case Studies