Kaidara's service offerings are designed to ensure rapid and successful execution of your project from inception through to deployment and beyond. Kaidara’s industry-leading role and the success of our customers are a source of pride for our company. We are committed to delivering the resources you need to succeed.

The Kaidara Professional Services team is fully qualified to provide your team with expertise in deploying our systems in a wide variety of industries. Their goal is to share product knowledge as well as the “best practices” which they have deployed in similar business operations.

Deployment

The Kaidara Rapid Deployment Process is based on years of experience in deploying knowledge management solutions in customer service and support organizations. These include extensive experience with diagnostic, troubleshooting, parametric search, and help desk applications in complex technical environments.

The Kaidara deployment process involves the combination of a proven methodology with a team of highly experienced technical and project-oriented personnel. Our team starts with a clear understanding of your business objectives, be it call avoidance targets, improved customer satisfaction, reduced mean time to repair or improved problem resolution time. From there, the team outlines and configures the Kaidara products to achieve and exceed your business goals. Kaidara understands business processes, analyzes content sources, specifies workflows, outlines integration points, addresses security requirements and tailors the user interface.

A typical Kaidara engagement includes:
• Requirements Specification / System Design
• Data Analysis and Knowledge Domain Modeling
• System Implementation, Testing, and Revision
• Training
• Continuous Knowledge Acquisition and Revision
• System Integration and Testing
• Deployment
• System Documentation
• Project Management

A specific deployment program will be developed to meet your unique business needs.

Training

Kaidara offers a comprehensive training program designed to educate administrators, knowledge engineers, subject matter experts and content specialists on how to administer and optimize the product to meet your changing business goals.

Support

Peace-of-mind comes from knowing that there is a team of professionals behind you, ready to help when needed. Kaidara’s Customer Support team consists of experienced engineers located in both Europe and North America, who have a proven track record of providing excellent customer support. Kaidara offers several levels of Customer Support based on your hours of operation and business requirements.
For complete details of Kaidara’s Support Services, please contact your Kaidara account representative