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Since 2001, Kaidara provides software solutions that enable firms to effectively harness the experience and know-how within an organization to reduce the cost of delivering superior customer service.

Kaidara's unique approach enables firms to collect, retain and reuse the experience gained in the past to recommend and guide customers and internal staff in customer interactions.

Product selection, service and support guidance, troubleshooting and fault diagnostics are examples of sales and support interactions that are enhanced by adopting the Kaidara solutions.

Interactions through websites, call centers, field service staff, interactive voice response units, email and other contact points can deliver better responses more quickly to the customer when powered by Kaidara software, thereby accelerating the response to complex questions and problems and increasing overall customer satisfaction.

Kaidara reduces the costs of collecting, retaining and reusing knowledge by automating the creation and maintenance of a knowledge repository. Access to this stored experience is streamlined by advanced retrieval methods using machine intelligence technologies. Kaidara's unique approach enables a single repository to serve as a knowledge store and as a source for interactions through any channel and through multiple languages simultaneously.