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Press Release: Company Contact:
Kaidara, Inc.
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650-417-2350 Los Altos, California — October 12, 2009 — Kaidara Inc., a provider of customer service software applications for knowledge management, intelligent search, complex diagnostics, analytics and user experience, announces the general availability of Kaidara 4.4. The release includes Kaidara Crawl and Learn, a strategic addition to Kaidara’s knowledge management product suite. It features enhancements for federated search, unstructured content indexing and comprehension. “Global support organizations will appreciate the new Crawl and Learn module in Kaidara 4.4. The new release enables companies to search unstructured content within and external to the organization. The learning module of the new Kaidara crawler enables the Kaidara collaborative search engine to search the unstructured content and answer questions about it.” said Stratos Davlos, CTO of Kaidara.About Kaidara, Inc. Kaidara is an award-winning developer of software solutions which harness the experience and know-how within an organization to streamline resolution of complex questions and problems and reduce costs associated with delivering customer service. By automating the creation and maintenance of a knowledge repository, Kaidara's technology increases overall customer satisfaction, while reducing the costs of collecting, retaining and reusing knowledge within service infrastructures such as websites, call centers, field service staff and other contact points. The company's solutions are deployed at leading global firms in the automotive, high technology, healthcare industries including Sears, GE Health Services, Roche Diagnostics, Tomotherapy, DaimlerChrysler, Cisco, Volvo Trucks, Comet, Darty and many others.. For more information, please visit: www.kaidara.com. ###
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