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Press Release: Company Contact:
Kaidara, Inc.
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650-417-2350 The most widely known recognized name in the snowmobile and ATV industry invests in customer support systems Los Altos, California — October 1, 2008 — Kaidara Software, Inc. announced today that Arctic Cat, Inc., a world leader in the design and delivery of snowmobiles and all-terrain vehicles, implemented Kaidara’s knowledge management product suite to support their entire service operation.
Arctic Cat’s implementation of the Kaidara product suite – which included Advisor, Studio and Analytics was deployed in two phases. Phase 1, launched at the end of 2007 to support their snowmobile operation, which enabled Arctic Cat’s technical service team to harvest and retain critical knowledge with 15 years worth of snowmobile product history.
Based on the quick deployment and positive results of the Phase 1 implementation, a second phase covering their ATV products was launched in early March of 2008. The initial deployments are focused on providing an advanced diagnostic tool for Arctic Cat’s technical service team; subsequent phases will provide their dealer network with access to this knowledgebase through a web portal. Kaidara has a proven track record of delivering on their promises by partnering in the success of their customers. Because of Kaidara’s rapid implementation methodology and advanced knowledge solutions, we were able to roll out the initial internal KB within a 60 day timeframe. We continue to receive valuable guidance and best practices from the Kaidara team as we plan for the roll out of the KB externally to our dealers this December said Brian Espeseth Product Support Manager, Arctic Cat Sales Inc.
Maintaining a competitive edge by providing enhanced technical support
As innovators in an extremely competitive market, Arctic Cat is continuously searching for technologies that will allow them to stay ahead of their competitors; constantly improving the level of service they can provide to their Dealers. Arctic Cat’s selection of Kaidara’s knowledge management product suite was based on Kaidara’s experience for improving the technical support operations for many organizations in the transportation and specialty markets. The Arctic Cat decision team met with individuals, supporting similar service operations, at Toro, Chrysler LLC and Hyundai before selecting Kaidara Software for their knowledge management needs.
“Arctic Cat has established itself as an innovator in the snowmobile and ATV markets” stated Bob Tatemichi, Kaidara’s Chief Operating Officer. “We are pleased that Arctic Cat has selected Kaidara and look forward to supporting the company in accelerating the efficiency of its dealer support operations and achieving its cost savings and process quality objectives.”
About Arctic Cat Inc. Arctic Cat Inc. designs, engineers, manufactures and markets all-terrain vehicles (ATVs) and snowmobiles under the Arctic Cat(R) brand name, as well as related parts, garments and accessories. Its common stock is traded on the Nasdaq Global Select Market under the ticker symbol "ACAT." More information about Arctic Cat and its products are available at www.arcticcat.com. About Kaidara, Inc. Kaidara is an award-winning developer of software solutions which harness the experience and know-how within an organization to streamline resolution of complex questions and problems and reduce costs associated with delivering customer service. By automating the creation and maintenance of a knowledge repository, Kaidara's technology increases overall customer satisfaction, reducing the costs of collecting, retaining and reusing knowledge within service infrastructures such as websites, call centers, field service staff, email and other contact points. The company's solutions are deployed at leading global firms in the automotive, high technology, healthcare, and manufacturing industries including GE Health Service, Sears, Cummins Engines,Tomotherapy, DaimlerChrysler, Cisco, NEC and Cisco. For more information, please visit: www.kaidara.com. ###
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