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Kaidara Software first to achieve Knowledge-Centered Support (KCS) Verification v4 
from the Consortium for Service Innovation

Los Altos, California — May5, 2009 — Kaidara Software, the leading provider in structured knowledge management software for technical service operations, announced today that it is the first solution to achieve the new "KCS Verified v4" certification from the Consortium for Service Innovation.

"The Consortium for Service Innovation is pleased to have Kaidara Software distinguish themselves as a KCS Verified v4 vendor. The Verification process is thorough and challenging, and by completing the process Kaidara Software has demonstrated they align with and can support the KCS practices", said Greg Oxton, Executive Director of the Consortium for Service Innovation.

"Kaidara Software excels at providing solutions targeted specifically for technical service operations," said Bob Tatemichi, CEO of Kaidara Software. "We have always believed that one of the key measures of success in deploying any software is a high rate of return on the initial investment as well as on a sustained basis. We share this objective with the Consortium for Service Innovation and being the first KCS Verified v4 solution demonstrates our commitment and leadership in this area."

About the Consortium for Service Innovation

The Consortium for Service Innovation is a nonprofit, alliance of industry leading service and support organizations focused on developing innovative ways to improve the customer’s support experience. For more information about the Consortium please visit the web site www.serviceinnovation.org.

Kaidara is an award-winning developer of software solutions which harness the experience and know-how within an organization to streamline resolution of complex questions and problems and reduce costs associated with delivering customer service. By automating the creation and maintenance of a knowledge repository, Kaidara's technology increases overall customer satisfaction, reducing the costs of collecting, retaining and reusing knowledge within service infrastructures such as websites, call centers, field service staff, email and other contact points. The company's solutions are deployed at leading global firms in the automotive, high technology, healthcare, and manufacturing industries including GE Health Service, Tomotherapy, DaimlerChrysler, Cisco, NEC, IDX and National Semiconductor. For more information, please visit: www.kaidara.com.