|
Press Release: Company Contact:
Kaidara, Inc.
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
650-417-2350 Los Altos, California — June 15, 2009 — Kaidara Software Inc, a leading provider of the industry’s top-rated customer service and contact center knowledge management software for in-house or on-demand deployment, today announced the appointment of Stratos Davlos as the Chief Technology Officer. Mr. Davlos will provide added leadership in Kaidara’s technology evolution and work directly with some of Kaidara’s key technology and OEM partners.
Stratos Davlos brings over 15 years of innovation at companies such as Inference, eGain, and NES. In his most recent position as VP of Worldwide Professional Services he restructured eGain’s Consulting and Education Practice that enabled organizational learning, and professional services offshoring. As Chief Scientist for Inference Corporation he innovated conceptual ontology-driven semantic indexing and led design and implementation of knowledge management software for highly scalable conversational interactions and data mining.
"A pioneer and a recognized leader in eService and knowledge management, Kaidara has delivered outstanding business value within and beyond contact centers to blue-chip companies around the world," said Stratos Davlos. "Kaidara’s technology is cutting edge and impressive; a best kept secret in Knowledge Management. I look forward to leading Kaidara’s technology and innovation to new heights."
"Stratos Davlos has a proven track record in understanding customer needs and driving technology innovation for enterprise software companies, along with strong domain experience in the contact center and customer interaction management space," said Bob Tatemichi, CEO of Kaidara.
About Kaidara, Inc. Kaidara is an award-winning developer of software solutions which harness the experience and know-how within an organization to streamline resolution of complex questions and problems and reduce costs associated with delivering customer service. By automating the creation and maintenance of a knowledge repository, Kaidara's technology increases overall customer satisfaction, while reducing the costs of collecting, retaining and reusing knowledge within service infrastructures such as websites, call centers, field service staff and other contact points. The company's solutions are deployed at leading global firms in the automotive, high technology, healthcare industries including Sears, GE Health Services, Roche Diagnostics, Tomotherapy, DaimlerChrysler, Cisco, NEC, Volvo Trucks, Comet, Darty and many others.. For more information, please visit: www.kaidara.com. ###
|
