Kaidara's products are ideally suited for the hi-tech and medical equipment markets.  Our solutions have proven their value in contributing to a significant improvement in the service levels of operations that support complex products than include telecommunications, networking products, semiconductor equipment, as well as radiation therapy systems, medical imaging software, dental equipment and biomedical testing instrument systems.  Some of the business service challenges faced in these markets include;

• Equipment uptime guarantees
• Regulatory issues and the need for extensive review workflows, reporting and traceability
• The need for 24x7 service and self-service
• Turnover of skilled technicians and the loss of knowledge
• Limited or no network connectivity while troubleshooting

The Kaidara solution captures and reuses the know-how within the support operations to reduce the cost of collecting, retaining and reusing solutions. Companies with diagnosing challenges that need consistent issue interpretation, accurate solution delivery, time to resolution needs, and multiple user skill levels have found that building Technical Service Intelligence is the right answer. As the medical equipment manufacturers race to improve product quality, raise uptime and lower warranty costs through traditional methods, they have found it can not keep up with the growth in support issues. Many have deployed Kaidara to achieve major leaps in how they manage and provide service information. Currently Kaidara's processes to capture intelligence have helped medical equipment companies achieve the following:

• An industry-leading web self-service success rate over 79% which provided an ROI in less than 4 months
• Improved agent efficiency up to 75% with solution reuse
• Decreased new agent training time by over 50%

Kaidara understands the Service requirements of the high-tech and medical equipment business and has addressed these requirements by delivering a solid technical platform that allows the vendors to build upon their tactical Service experience and add long-term value to their operations. To find out why Cisco, Packard Bell, Alcatel-Lucent, Bouygues Telecom, GE Health Service, Beckman Coulter, TomoTherapy and other leading companies have deployed Kaidara to build their Technical Service Intelligence call Kaidara today!