Kaidara delivers a vertical solution for the retail services industry which currently supports a wide variety of products including white goods, brown goods (home appliances, electronics and multimedia systems). The retail service market has unique challenges that the Kaidara solution addresses:

The retail market needs to accommodate for a variety of user skill levels from novice users to very sophisticated users. Due to the tight margins in the market first-time fix rates are critical. Most retail service providers are looking to minimize truck rolls and make sure that when a field visit is required that the technician can maximize his efficiency by knowing the exact nature of the problem and what parts are needed beforehand.

Kaidara has extensive experience working in the retail service market. Retail service companies that need consistent issue interpretation, accurate solution delivery, quick time to resolution and the ability to accommodate for multiple user skill levels have found that Kaidara is the right answer. Currently Kaidara's processes to capture intelligence have helped retail service companies achieve the following:

• Increased calls closed at level 1 by 65%, 6 months from project kickoff and reduced escalations to level 2 by 40%.
• Over 30% improvement in reducing trucks rolls or field technician visits ("avoids")
• Reduced second field visits by 7%

To find out why Sears, Comet, Darty, Packard Bell and other leading companies have deployed Kaidara to build their Technical Service Intelligence call Kaidara today!