Kaidara delivers a vertical solution for the transportation industry which currently services a variety of products including passenger vehicles, engines, long-haul trucks, commercial vehicles, and recreational vehicles. Transportation has unique challenges that the Kaidara solution addresses: Due to increased use of electronics to improve safety, efficiency, comfort and emissions, the transportation industry has seen a significant growth in new problem requests over the last five years. Detecting these emerging issues is critical not only for warranty cost reduction, but also for product quality ratings and customer loyalty.

• First-time fix rates are critical. Customers consider their vehicles to be mission critical and do not tolerate product downtime. Some dealers are now telling their customers that they will push for full vehicle replacement after 2 to 3 failed service visits, putting pressure on the manufacturers to support dealer diagnostics.
• Distributors demand web self-service for around-the-clock diagnostic access, and an alternative to long call wait times. This is particularly important for seasonal spikes, particularly in the summer for recreational vehicles or for automotives with air conditioning.
• The shortage of qualified service technicians highlights the importance of reducing ramp up time for new technicians, and the need for access to expert diagnostics.

The Kaidara solution captures and reuses the know-how within the OEM and dealerships to reduce the cost of collecting, retaining and reusing solutions. Kaidara has extensive experience in automating the creation and maintenance of these solutions in this market. Transportation companies with diagnosing challenges that need consistent issue interpretation, accurate solution delivery, time to resolution needs, and multiple user skill levels have found that Kaidara is the right answer. As the transportation providers race to improve product quality and lower warranty costs through traditional methods, they have found it can not keep up with the growth in issues. Many have deployed Kaidara to achieve major leaps in how they manage and provide service information. Currently Kaidara’s processes to capture intelligence have helped transportation companies achieve the following:

• The ability to detect emerging product problems up to 75% faster and subsequently support changes in Engineering and Manufacturing. Early detection is a key metric for lowering inbound service request volumes.
• Divert 50% or more problem requests to self-service by deploying an intuitive user interface, which increased service delivery efficiencies to dealerships / distributors by allowing access to commodity information over the web.
• Reports show that 25% of the solutions worked on were either duplicate efforts or low value-add issues. By analyzing Frequency of Occurrence the OEM can focus on the critical issues that can deliver the highest value back to the business.

Kaidara understands the Service requirements of the transportation business and has addressed these requirements by delivering a solid platform that allows the OEM to build upon their tactical Service experience and add long-term value to their operations.

To find out why Chrysler Group, Freightliner, Volvo Trucks, Hyundai, Toro, ArcticCat and other leading companies have deployed Kaidara to build their Technical Service Intelligence call Kaidara today!