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 Download Flyer for 2009 KM Forum (122.45 kB)
Date: October 6th and 7th, 2009
Location: Chicago, Illinois
Overview: Does your company support highly complex products, consider your support mission critical to your customers, or need to optimize your cost across the service supply chain? If so, Kaidara encourages you to consider our annual KM Forum. This free event serves as an opportunity to share experiences, best practices, and/or plans for the deployment of a knowledge management system. Kaidara’s only requirement is that you come ready to share your experiences to stimulate great ideas, questions, and conversations. This forum is welcome to all current users and prospects of knowledge management solutions!
History: For the past 5 years, Kaidara has hosted this annual event as an opportunity to learn and share experiences about knowledge management. We choose a different location every year to ensure this opportunity is available to as many as possible. Please join us this fall in the windy city, for the 2009 KM Forum.
Guest Speaker: Dr. Natalie L. Petouhoff, Senior Analyst, Forrester Research
Covering: Customer Service, Customer Experience and Social Media
KM Forum Panels:
Executive Panel:
"Linking Product Knowledge and Customer Satisfaction to Profitability" |
Knowledge Panel:
"Efficiently Capturing Customer Feedback / Information" |
Forrester Panel:
"Readiness Plan for Self-Service" |
Attendee Presentations: "Tell & Learn"
15-20 minute presentations by each attending company on lessons learned from KM
Hotel:
Chicago Marriott Northwest
4800 Hoffman Blvd.
Hoffman Estates, IL 60192
(847) 645-9500 phone
(847) 645-9600 fax
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KM Forum Request
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