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What is Knowledge Management?

Find out how your company can use technical service information to impact the rest of your company.

Kaidara has designed and delivered industry-specific products and services to address the needs of technical service operations within the complex product markets. The complete portfolio includes: Kaidara, Advisor, Kaidara Studio, Kaidara Analytics and Text2Data. Find out how each product addresses part of your total business requirements.

Advisor

Advisor - Your window into your knowledge

Using the structured knowledge captured in the Kaidara system, Kaidara Advisor provides the point of access for Technical Service problem solving. All Kaidara users, whether they are call center agents, technical support staff, field service personnel, customers or distributors typically enter text in everyday language to describe a problem they are encountering.

Studio

Studio - Your knowledge adminstrator

Kaidara Studio is the system management console that provides your team leaders the administration capabilities required for configuration, user creation and user-role definition, language specification, and user interface options that are used in Kaidara Advisor.

Text2Data

Text2Data - Your knowledge miner

Kaidara Text2Data incorporates industry-leading technology to automatically extract knowledge from a wide range of sources, systematically structuring the Technical Service problems presented and their solutions as much as a human expert would think of them.

Analytics

Analytics - Your knowledge reporter

The functional efficiency of the system can be measured and tracked with the help of the Kaidara Analytics. Kaidara Analytics generates preset reports and analyzes the following operational concerns in the technical service department.