The functional efficiency of the system can be measured and tracked with the help of the Kaidara Analytics. Kaidara Analytics generates preset reports and analyzes the following operational concerns in the technical service department:- Who is searching in the system and with what success rate?
- Which authors are contributing the most relevant content?
- What frequently used free text terms are not modeled in the system?
- Are there possible duplicate solutions in the system?
- What additional solutions are needed in the system (gaps)?
This kind of analysis becomes especially valuable when it can help to improve product quality – and thus reduce future Technical Service or Warranty-replacement costs.
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