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Your Technical Service team likely has a broad range of relatively unstructured knowledge from a wide range of sources available today: product manuals, service bulletins, TSBs, FAQs, call center guides, CRM trouble-ticket systems, and other documents and human sources. Unfortunately, access to that knowledge often is not easily found or retrieved. Overcoming this problem starts by capturing knowledge with Kaidara Text2Data. Kaidara Text2Data incorporates industry-leading technology to automatically extract knowledge from a wide range of sources, systematically structuring the Technical Service problems presented and their solutions as much as a human expert would think of them.
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