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At multiple points of service delivery, Kaidara enables a Technical Service team to more quickly, accurately and consistently diagnose product problems: contact /call centers, on-location service centers, technicians operating in the field, and distributor or customer technicians at widely dispersed locations. The hallmark of the Kaidara solutions are the accuracy and consistency of the diagnostic process it delivers. Within the realm of the complex product support, there is no time to be "searching" for hours through multiple possible solutions to "solve" a product problem. Kaidara technology meets the challenge of addressing wide-ranging user skill levels by providing multiple ways to access the system that consistently retrieves the correct problem diagnosis. The Kaidara users take advantage of a highly flexible "questioning engine" to guide the user to the right answer and solve their problems. The system adapts uniquely to each problem and each user's interactions, and yet repeatedly provides consistent results. In the back office operations, Kaidara provides structured analytics for subject matter experts, administrators and managers to execute program control plans, detect emerging issues, and follow through with pinpointed service/product improvements. Kaidara's structure offers top segmentation analysis potential and program workflows. Underlying these capabilities is Kaidara's highly adaptable process for injecting Technical Service Intelligence into the system by: - capturing "tribal knowledge" that is in the heads of your best experts.
- capturing existing problem solutions: Enter into the system resources like Frequently Asked Questions (FAQ), Tech tips, Service Bulletins and other sources that are already organized by solutions or problem descriptions.
- capturing and integrating knowledge from a wide range of your existing documents despite multiple formats, and whether the knowledge is structured or not.
 Need a better way to capture knowledge across your enterprise? Kaidara understands and delivers a world-class and proven solution to Technical Service operations. The products Kaidara has developed are designed to meet the unique needs of Technical Service operations and Kaidara is fully committed to continuing to advance the level of the tools needed in this dynamic and growing market. To find out how Kaidara can help transform your Technical Service operations, contact your local Kaidara sales rep or send an email to
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